It's not their workspace- it's the company's workspace. It's not their computer- it's the company's computer. A user should be prepared to have the computer they use pulled out of their workspace, if necessary. Sometimes you have to go out and lay hands on a computer. I wouldn't do anything to someone else's workspace that I wouldn't want them to do to mine.Ī robust remote control solution would take care of a lot of this. Religious dogma aside, the axiom "Do unto others." rings true here for me. Changing monitor brightness / contrast settings, for example, would be ill advised (unless the settings are so far off that you can't see to work). That strikes me as rude.Īltering ergonomic settings for a short visit is probably a bad idea, too. That would include changing chair settings, moving items not directly related to the work being performed, rifling through papers on the desk, etc. Common sense says that making any changes to the physical workspace is a bad idea, IMO. I would tend to err on the side of treading lightly re: changes to the workspace. There are three concerns as I see them: Changes to the physical workspace, changes to computer-specific properties, and changes to user-specific properties. So I thought I would invite reader responses to generate a list of best practices when troubleshooting problems in the workspaces of others. But I wondered what "etiquette" might have avoided/minimized triggering all these reactions in her.Ī cursory Google search and a search here returned nothing especially insightful. This reduces her productivity.Īfter she felt heard about why our team might have needed to do these things, she returned to a pleasant state. It can take 1-2 hours for our corporate virus scanner on her older PC to complete a weekly scan, which seems to be triggered on log-in. The third issue seemed to stem from her desire to wrap up work prior to a three-month leave in 1-2 days. The second issue seemed to have been a trigger for a need for respect and comfort apparently it takes her some time to find just the right setting to feel comfortable. The first issue seems to have led to confusion and frustration as she wondered why she did not see her PC resuming from standby node. She had been logged out, with one of our team member's names in the Windows log-in box. Her monitor was turned off (she expected standby mode). She noted a member of our team had changed her workspace: A visibly upset colleague approached our technical support team this morning.
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